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Terms & Conditions
(Version effective as of 01 October 2022)
Welcome to the home of Muk Haircare South Africa (a division of Veaudry International
(PTY) Ltd), a web site currently located at www.mukhair.co.za.
Important Notice
Please read our terms of use carefully. Your use of this web site and any of the services
offered on this web site will be subject to the then current version of our terms available on
this web site at the time of your use. If you do not accept our terms of use, you may not
access our web site or use any of the services available via our web site.
Our terms contain specific provisions to limit our liability. These terms have been set out in
capital letters. You should pay particular attention to these terms since they limit your ability
to recover losses that you may incur in connection with your use of our web site.
We may change our terms of use from time to time. Such changes will take effect as and
when published. Therefore, you should keep up-to-date with their content and read these
terms of use at all times prior to using this web site since the then current version of the
terms will apply to your use.
Should you have any questions regarding this site’s terms of use, please contact our
Customer Care Centre at info@mukhair.co.za or 011 465 4370.
PART A: GENERAL INFORMATION AND TERMS
1. General Information
For your convenience, we have listed below some general information about ourselves:
- The operator of this website is Veaudry International (PTY) Ltd t/a Muk Haircare
South Africa;
- We are a private company incorporated in accordance with the laws of the Republic
of South Africa with registration number 2019/060220/07;
- The address of establishment of Veaudry International (PTY) Ltd t/a Muk Haircare
South Africa is at Unit D1 The Gantry, Witkoppen Road, Lonehill, Johannesburg and
we will accept service of all legal documents there;
- Our telephone number is +27 11 465 4370;
- The e-mail address of Veaudry International (PTY) Ltd t/a Muk Haircare South Africa
is info@mukhair.co.za;
- Our webmaster can be contacted at info@mukhair.co.za.
2. Definitions
2.1 In these terms of use, the following expressions shall bear the meaning assigned to them
below:
2.1.1 “Business Day” – any day other than a Saturday, Sunday, or South African public
holiday; 2.1.2 “Products” - any goods or other products that are made available by us via this
website; 2.1.3 “We”, “us” and/or “our” – 2.1.3.1 Veaudry International (PTY) Ltd;
2.1.3.2 Muk Haircare South Africa and, unless the context indicates otherwise, its owners,
employees, suppliers, internet service providers, agents, and affiliates;
2.1.4 “You” - the user of this website;
2.2 Hyperlinks which are not operational will not in any way detract from the validity and
interpretation of the terms.
3. General Conditions of Use for this Web Site
3.1 You are solely responsible for any and all telephone usage and rental fees and/or
internet access service fees that may apply to your use of this web site and the services
offered on it.
3.2 You may not access this site for any purpose other than for utilizing the services offered
on it in the normal manner. You may not access our site for the purposes of redistributing or
otherwise using any of our content for your own business purposes unless you are expressly
licensed thereto by us in writing. You may not use your access to this site in a manner that
would bring us, our business, and/or any of our affiliates into disrepute. Furthermore, you
may not access this site for unlawful purposes or use it in a manner which infringes our
rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this
site by any other person. In this regard, you must comply with the laws, regulations, and
codes of conduct applicable to your use of this site. You may not post or transfer any
material to our web site that is unlawful or violates any third party’s rights or which is
obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other
intellectual property right, or damaging to data, software, or the performance of our or any
other parties’ computer system. We may remove any content you have submitted to this site
and/or suspend your access to any part of this site at any time without notice.
3.3 We do not usually monitor, edit, control, or filter the content submitted to this site by our
users. Such content, including as may be found in blogs, forums, chat groups, comment
sections, and bulletin boards, do not represent our views and we have not authorized or
endorsed such content. Such content should also not be viewed as professional advice of
any kind, be it medical, legal, financial, or otherwise. Please notify our Customer Care
Centre if you have a complaint about the activities of or content submitted by a user of this
site.
3.4 We do not distribute or endorse any products, services, or events posted, promoted,
and/or listed on our site other than the products and services we supply ourselves and our
display of such products, services, or events should not be construed as any form of
endorsement thereof. All arrangements regarding such products, services, and events are to
be made directly with the supplier thereof.
3.5 Notwithstanding that this site may contain links to third party web sites and that some
third party web sites may contain links to this site, we do not control, endorse, or approve the
activities or content of any such third party web sites. Please contact the relevant web site
proprietor if you have a complaint about the activities or contents of a third party web site.
3.6 Proprietary rights (including without limitation, the trademarks, copyright, and patent
rights) in the components of this site belong to us and our licensors, including in the
compilations, collective works, and derivative works created incorporating the content of our
users. The individual content you may submit will remain your property, but you grant us an
irrevocable, perpetual, worldwide, transferable, sub-licensable, and royalty-free license to
use such content free from any restriction and on the basis as if we were the owners thereof,
including by modifying, reproducing, compiling, publishing, publicly performing, distributing,
broadcasting, and promoting it.
3.7 ACCESS TO OUR WEB SITE SERVICES IS PROVIDED TO YOU FREE OF CHARGE.
RELIANCE ON AND USE OF OUR WEB SITE, CONTENT, AND SERVICES ARE
THEREFORE AT YOUR OWN RISK. IN NO EVENT WILL WE BE LIABLE TO YOU FOR
ANY LOSS OR DAMAGE OF ANY KIND IN CONTRACT, DELICT (INCLUDING
NEGLIGENCE), STATUTE, OR OTHERWISE ARISING IN CONNECTION WITH YOUR
RELIANCE ON OR USE OF THIS SITE OR THE CONTENT OR SERVICES PROVIDED,
SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY
APPLICABLE LAW OR THE CONTRARY IS EXPRESSLY STATED.
3.8 We also reserve the right, without notice and in our sole and absolute discretion, to make
changes to any parts of the site inclusive of changes to these terms of use including those
relating to our ordering service. It is your responsibility to review our terms of use on each
occasion prior to making use of this site and our ordering service. If you continue to use this
site after our amended terms of use have been posted on the web site, it will constitute a
deemed acceptance of such amended terms of use. We specifically reserve the right at any
time to change or discontinue without notice, any aspect and/or feature of this web site.
3.9 We are committed to protecting your privacy. We will collate the information which you
give to us to provide you with services and personalize your use and visits of this site. We
may also use such information to inform you, the user, about changes in the services we
offer and/or about features we think you would find of interest. We may also permit the
affiliated entities in our company group to inform you about products or services they offer
that might interest you. By giving us this information, you consent to our use of it for these
purposes and for the purposes outlined in our Client Information Processing Policy, including
for the purpose of processing your orders and instructions. For further information regarding
our treatment of your personal information, you are referred to our Client Information
Processing Policy http://www.mukhair.co.za/privacy-policy.
3.10 We have to protect our business and secure our systems. Consequently, you should
note that we may monitor and keep records of any communication that you may send to or
receive via our web site and we may use, publish, and disclose such communications for
any lawful purpose. This may include our filtering of incoming and outgoing electronic data
messages to identify, limit, and/or prevent the transmission of unlawful or otherwise
undesirable material or content.
PART B: ORDERING TERMS
1. ORDERING PROCESS
1.1 You must be over the age of 18 and able to conclude binding contracts to place orders
with us. If you do not comply with the aforesaid you may not place any orders for Products
on this web site. We may require you to provide us with suitable documents proving your
age and/or legal capacity prior to accepting any order from you.
1.2 You may submit orders to us by completing our standard online order form and
submitting it to us in the prescribed manner. Our web site ordering process will provide you
with an opportunity to review the entire transaction, to correct any mistakes and to withdraw
from the transaction before finally submitting your order.
1.3 Once submitted, your order will constitute an offer on the terms and conditions contained
in these terms of use that is open for acceptance by us to conclude a binding agreement
with you. It is your responsibility to review these terms of use each time you submit an order
to ensure that you are familiar with the terms and conditions contained in these terms of use.
Once we have received your order, we will notify you of such receipt by way of an e-mail
sent to the e-mail address you have provided to us. Please note that such e-mail does not
constitute acceptance of your order. We reserve the right to accept or reject your offer for
any reason, including (without limitation) where the Product is not available, the order does
not comply with these terms of use, or if there is a problem with your payment method. If we
are unable to accept your order, we will inform you of this and will not charge you for the
Product.
1.4 A binding agreement will be concluded once we have accepted your offer, whereupon
we will confirm our acceptance by way of an e-mail to you. The automated order
confirmation you may receive from us will not constitute acceptance of your order, but merely
an acknowledgement of receipt thereof. We reserve the right to reject your order,
notwithstanding our earlier confirmation of receipt of your order. We will indicate the rejection
of your order by e-mail and will refund you for any amount already paid. The price of the
Products will be the price set out on our website at the time you place your order (except in
cases of obvious error). While we take reasonable care to ensure that the prices of Products
are correct at the time when the relevant information was entered onto the system, it is
possible that, despite our best efforts, some of the Products on our site may be incorrectly
priced. If we discover an error in the price of the Products you have ordered, we will inform
you of this error and we will give you the option of continuing to purchase the Product at the
correct price or cancelling your order. We will not process your order until we have your
instructions. If we are unable to contact you using the contact details you provided during the
order process, we will treat the order as cancelled and notify you in writing. If the pricing
error is obvious and unmistakeable and could have reasonably been recognized by you as a
mispricing, we do not have to provide the Products to you at the incorrect (lower) price. We
may change the prices of our Products at any time without notice to you. However, if we
accept your order, we undertake to supply the Products to you at the price indicated in your
order and accepted by us.
1.5 Whilst we will try to ensure that the Products displayed on the web site are in stock, we
cannot guarantee the availability of stock. If, on receipt of your order, the Products you have
ordered are not available in stock, we will inform you and you may cancel the order or agree
to a longer delivery period. If you choose to cancel your order and we have received
payment for the Products, we will refund the amount paid by you.
1.6 We have to protect our business and secure our systems. Consequently, you should
note that we may monitor and keep records of any communication that you may send to or
receive via our web site and we may use, publish, and disclose such communications for
any lawful purpose. This may include our filtering of incoming and outgoing electronic data
messages to identify, limit, and/or prevent the transmission of unlawful or otherwise
undesirable material or content.
1.7 We reserve the right to cancel any order and/or transaction where we suspect that
fraudulent activity has been conducted. In such cases, we will notify you of such cancellation
and refund the amount paid by you. This is to ensure the safety and security of our business
and customers.
1.8 You acknowledge that stock of all Products on offer is limited. We will make all
reasonable efforts to monitor stock levels and ensure that when stock is no longer available,
that offers thereof are discontinued on the site. However, we cannot guarantee the
availability of stock. If you order a Product through any of our distribution channels and the
Product is no longer available, we will notify you and you will be entitled to a refund of any
amount already paid by you for such Product.
1.9 Once you have completed your order you will be required to complete your payment
details. By submitting your order and payment details, you warrant that you are authorized to
make payment and that there are sufficient funds available to pay for the order. Payments
may be made via Visa or MasterCard or by bank transfer into our bank account, the details
of which will be provided on request.
1.10 If you experience any problems with making payment for an order, please contact our
Customer Care Centre at info@mukhair.co.za or 011 465 4370.
1.11 We will notify you each time your order is delivered, and you will be provided with a
waybill number to track your order.
1.12 We will be responsible for any damage to the Products during the delivery process.
2. DELIVERY
2.1 We will arrange for delivery of the Products to the delivery address provided in your
order. Delivery times and costs will be provided during the order process.
2.2 Delivery times indicated are estimates only and we will not be responsible for any late
deliveries.
2.3 You must ensure that you or someone authorized by you is available at the delivery
address to take delivery of the Products at the delivery time agreed with us. If no one is
available at the delivery address to take delivery of the Products at the delivery time, we will
leave a notification of attempted delivery and will arrange for re-delivery. Additional delivery
costs may be incurred for re-delivery attempts.
2.4 Risk of loss or damage to the Products will pass to you upon delivery. Ownership of the
Products will pass to you once we have received full payment for the Products.
3. RETURNS AND REFUNDS
3.1 If you are not satisfied with your purchase, you may return the Products to us within 30
days of delivery for a full refund or exchange, provided that the Products are unused, in their
original packaging, and in a resalable condition.
3.2 To return Products, you must contact our Customer Care Centre at info@mukhair.co.za
or 011 465 4370 to arrange for the return. We will provide you with a return authorization
number and instructions on how to return the Products to us.
3.3 You will be responsible for the cost of returning the Products to us, unless the Products
are defective or not as ordered, in which case we will cover the cost of return shipping.
3.4 Once we have received the returned Products and verified their condition, we will
process your refund or exchange. Refunds will be made to the original payment method
used for the order.
4. WARRANTIES AND LIABILITY
4.1 We warrant that the Products will be of satisfactory quality and fit for the purpose for
which they are intended.
4.2 If you receive Products that are defective or not as ordered, you must notify us within 7
days of delivery. We will arrange for the return of the defective Products and, at our
discretion, either provide you with replacement Products or issue a refund.
4.3 Our liability for any losses you may suffer as a result of a breach of this agreement is
strictly limited to the purchase price of the Products you purchased.
4.4 We will not be liable for any indirect, consequential, or incidental damages, including but
not limited to loss of profits, business interruption, or loss of data, arising out of or in
connection with your use of this web site or the Products purchased through this web site.
5. FORCE MAJEURE
5.1 We will not be liable for any delay or failure to perform our obligations under this
agreement if such delay or failure is caused by events beyond our reasonable control,
including but not limited to acts of God, war, terrorism, strikes, lockouts, industrial disputes,
fire, flood, storm, or other natural disasters, failure of telecommunications networks, or any
other circumstances beyond our reasonable control.
6. GOVERNING LAW AND JURISDICTION
6.1 These terms of use and any agreements concluded with you in accordance with these
terms of use shall be governed by and construed in accordance with the laws of the
Republic of South Africa.
6.2 You agree to submit to the exclusive jurisdiction of the courts of the Republic of South
Africa in respect of any dispute arising out of or in connection with these terms of use and
any agreements concluded in accordance with these terms of use.
7. GENERAL
7.1 These terms of use, together with our Client Information Processing Policy, constitute the
entire agreement between you and us regarding your use of this web site and the purchase
of Products through this web site.
7.2 If any provision of these terms of use is found to be invalid or unenforceable, the
remaining provisions will remain in full force and effect.
7.3 No failure or delay by us in exercising any right or remedy under these terms of use shall
operate as a waiver of that right or remedy.
7.4 You may not transfer any of your rights or obligations under these terms of use without
our prior written consent. We may transfer any of our rights or obligations under these terms
of use without your consent.
7.5 Any notices or communications to be given under these terms of use must be in writing
and delivered to the other party by hand, by registered post, or by email to the addresses
provided in these terms of use.
By using this web site, you acknowledge that you have read, understood, and agree to be
bound by these terms of use. If you do not agree to these terms of use, you must
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