Refund and Returns Policy

Refunds & Returns

Our goal is to ensure that you are the happiest customer at all times, however in the event that you are not satisfied with your product, you may return it to us. Please keep in mind that for hygiene reasons, we cannot accept returns if the products have been opened and are no longer in a re-salable condition – all tamper seals, and original packaging need to be intact and in its original condition. In addition please note that brushes cannot be returned or refunded for hygiene reasons unless they are defective. Purchases must be returned within 7 days of delivery. The items are your responsibility until they arrive back with us. All return costs are for your own account. A handling fee on return goods is not charged for.

1. Should an item not meet with your satisfaction for whatever reason you may return the goods to “mukhair” within seven days of receipt. You will then get a full refund less all direct costs incurred by “mukhair” associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.

2. You have 7 days the “day after” the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

3. If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.

4. If an unwanted product is returned and exchanged for a different product, the customer will be charged or refunded any price difference plus return shipping.

5. mukhair cannot be held liable for any product that does not meet the client’s expectations for any reason whatsoever – however we will encourage and help direct you to the correct contact people at the relevant brands so that they are able to assist you with the correct replacement product / procedure from their side.

6. At mukhair we cannot accept returns on discounted or sale items unless the product is defective.

7. REFUNDS – in the case of an approved refund, mukhair will process the refund transaction internally within 5 working days and send the refund request to the banks. Please note that the banking time frames for a reversal can take up to 10 working days through the payment gateway. Credit card transactions are processed as a reversal through the payment gateway. EFT transactions are refunded by means of an EFT. mukhair cannot speed up the banking process and timeframes as these are out of our control.